A keynote by Dr. Shaler will energize, engage & entertain your audience. It's a great way to start or close a conference, or bring everyone back together after a break.

5 Styles of Conflict Management And When to Use Them

When someone offends, upsets, or irritates you, or takes credit for something you’ve done, do you feel comfortable, competent & confident to address it? When there's a blow-out brewing down the hall, do you know how to diffuse it before it explodes? If a customer is yelling at an employee, do you know how to calm them down?

If you had the skills to handle those types of conflict, you would not be carrying that knot in your shoulder or the tension in your jaw for days on end.

We stuff the results of conflict into our bodies and lose productivity. We cannot focus 100% of our attention on our goals, tasks or pleasure when unresolved conflict is weighing on us or eating us up.

Learn five ways to address conflict WHEN it happens and feel good about it, too. Manage conflict productively without losing friends, clients or sleep! Get these tools and never give away your energy that way again.

This topic is also available as a breakout session, 3-hour, 6-hour or 2-day intensive seminar. Visit OptimizeInstitute.com for extended program details >>

Rhoberta Shaler, PhD